Refund policy

Return & Refund Policy

At FABTRUM, we strive to deliver premium quality products. Please read our updated policy carefully before making a purchase.

No Return / No Exchange Policy

• We do not offer returns or exchanges on any product unless it is found to be defective or damaged at the time of delivery.

• To claim a defect or damage, you are required to share a complete unboxing video of the package from the very beginning (before opening the parcel) without any cuts or edits. Claims without a proper video will not be accepted.

Damages and Issues

• Please inspect your order immediately upon delivery.

• If you receive a defective, damaged, or incorrect item, contact us right away at fabtrum19@gmail.com with the unboxing video and proof of purchase. Our team will review the claim and assist you further.

Exceptions / Non-Returnable Items

• We do not accept returns for items purchased on sale or discounts, or for gift cards.

• Custom or personalized products are also non-returnable unless defective.

Refunds (for approved defective cases only)

• Once your claim is reviewed and approved, you will be informed about the return process.

• After the item is received and inspected, if the defect/damage is confirmed, your refund will be issued to your original payment method within 10 business days.

• Please note: It may take additional time for your bank or card issuer to process and post the refund.

Important Notes

• No exchange requests will be entertained.

• No returns will be accepted without the required unboxing video.

• Any items sent back without approval will not be accepted.

For any concerns, you can always contact us at fabtrum19@gmail.com.